How do I place an order?
As you select the furniture/accessories that you would like to order, click “add to basket”.
Upon completing your selections, click “view basket” or click on the image of the small shopping trolley on the top right of the page. Here you can amend or delete any items and calculate your shipping cost based on your delivery postcode, then click “proceed to checkout”. At this stage you will be asked to provide your billing details, as well as your preferred delivery address and also your preferred payment method. You will also need to confirm your acceptance of our Terms and Conditions at this point, before clicking to proceed with your payment.
You will then continue to the payment screen where you will be asked to log in to Paypal or checkout as a guest if you do not have a paypal account. If checking out as a guest you will then be asked to fill in your billing details once more and confirm payment.
How do I pay?
You can pay using either your paypal account or by debit or credit card. You will receive an automatic email confirming that your payment transaction has been processed.
If you wish to pay by any other means please email us or telephone 01270 628836 during our opening hours.
How safe is shopping on miastanza.co.uk
In order to allow you to shop with complete confidence, we have invested in the most up-to-date site security available. This subsequently enables you to make purchases with total peace of mind, safe in the knowledge that your payment and personal details are protected in a completely secure environment. You will know that the site is secure when you see the green padlock symbol in the address bar.
What happens next after placing an order?
We will send you an “Order Confirmation” by email, with all of the relevant information, after you have successful proceeded through the checkout. At this stage your order has been processed.
Once all of your order details have been verified, a further e-mail will be sent confirming the availability/estimated lead time for all items purchased.
When all of your purchased items are available to deliver, we will contact you by telephone or e-mail to arrange a suitable delivery date.
How can I ammend an order?
If you wish to make any alterations to your order in any way, please call us on 01270 628836 during shop opening hours.
We will do our best to accommodate any requests. Early changes are often possible if your order hasn’t already gone into production. However, if your order has already gone into production amendments may not be possible or could be subject to a further charge.
Please note that any changes to your order may delay your delivery time and also alter the price on your confirmation (if there has been an increase).
How do I get an update on my order?
We will keep you up to date with any changes to your lead time and you can always contact us by email at [email protected] or by phone 01270 628836 if you require any further assistance.
When will my order be delivered?
Approximate delivery times are clearly displayed on the product page when you order. However, delivery times cannot be confirmed until your order has been checked and processed.
You will be contacted by a member of the team by either telephone or e-mail when your goods are ready to be delivered, in order to arrange a suitable delivery date for you.
About our delivery service
Depending on the size and weight, your order will either be delivered by courier or by a 2 man delivery team.
We deliver to all mainland UK addresses.
We offer free delivery on all furniture orders, to addresses within 50km of our store. All other deliveries are chargeable depending on the location of your delivery address and will be calculated accordingly at the checkout.
See what delivery zone you are in here.
Do I have to assemble my furniture?
Our delivery teams will assemble all furniture, where required, and install it in the position of your choice. They will also remove and dispose of any packaging.
- Product type
- Lamps, pictures & mirrors
- UK shipping zone 1
- UK shipping zone 2
- UK shipping zone 3
What if it doesn’t fit?
Whilst our delivery team are very accomplished at maneuvering large and heavy furniture in tight spaces, it is your responsibility to ensure there is sufficient access to your room of choice.
What if I miss my delivery?
Our delivery team will phone you if you are not in when they arrive. If there is no response, they will leave a card advising you to contact us to arrange another delivery date.
There is a charge for re-delivery.
Can you dispose of my old furniture?
We do not dispose of old furniture, but can point you in the direction of a charity who might pick it up providing it has the necessary fire safety labels.
CANCELLATIONS, RETURNS AND REFUNDS
What is Mia Stanza’s cancellation policy?
See Sections 4 and 8 of our terms and conditions.
How do I return my purchase?
See Section 8 of our terms and conditions.
What should I expect from my new sofa/ My new sofa doesn’t feel like the one in the shop
Think of your new sofa like a pair of beautiful new shoes that just need a little ‘breaking in’. Your sofa has been manufactured for you, wrapped securely and shipped in a relatively cold environment. The foam/ fibre filling may take a little time to warm up and relax once unpacked. The more the seats are sat on, the more your new sofa will feel like the fabulously comfortable model you sat on in the shop. The interiors of your sofa soften most in the first couple of months and then the process slows down considerably. Just like those leather shoes that felt a little stiff on the first couple of outings and now fit you like a glove!
How do I report a fault?
If when delivered your products are found to be faulty or damaged in any way, the delivery team will report it to our customer service team who will work to rectify the issue as soon as possible.
If a fault is discovered after delivery, you must contact us by email, telephone or in-store within 7 days of the delivery.
Our service policy
We always use independent furniture care experts to report on and resolve any minor faults as quickly as possible.
CONTACTING MIA STANZA
By email: [email protected]
By phone: 01270 628836
Opening Hours: Monday – Saturday 9:30 a.m. – 5 p.m.